At this month’s AFLA conference we had the opportunity to meet with with John Norris, president and CEO of AmeriFleet, and talk about the current focus of this fleet logistics company. John affirms something that author Jeofrey Bean has asserted in his monthly columns about CX: The expectations set by transactions that we have in our personal, retail lives – think Amazon and Apple – morph more and more into the B2B environment. Read our interview with John in this week’s issue.
Speaking of expectations, hear what LeasePlan’s Tom Casey has to say about realistic time frames for new vehicle deliveries. Every new model year brings its challenges.
Don’t forget: NETS’ annual Drive Safely Work Week campaign is being conducted October 5-9, but if those dates don’t work for your company, you can use the free, downloadable materials any time of the year.
Enjoy this issue, and be sure to check in at FleetManagementWeekly.com for daily updates.
Janice Sutton
Executive Editor
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