Donlen has been named a finalist in several categories for the annual Stevie American Business awards for recognition of the fleet management company's customer service and telematics service and solution.
Donlen could earn recognition for customer service management team of the year, including Donlen's maintenance call center, as well as the Business Intelligence Solution – New Version category for Donlen's DriverPoint Telematics solution. Donlen will ultimately be a Gold, Silver, or Bronze Stevie award winner in the program.
"We are proud of our achievements, and we continuously look for ways to improve the performance of our customer service and our contact center," said Bill Byrnes, Donlen's vice president of contact center operations. "The benefit of our hard work is that our customers will have the fastest answer times in the industry when they call our contact center, and their vehicles will be back on the road sooner."
Donlen's DriverPoint offers telematics, online driver training, and driver behavior scorecards.
"Being recognized validates that the evolution of our telematics solutions is seen as a strategic investment for company vehicles," said Tom Sloan, Donlen manager of telematics and safety products. "The benefit of the Donlen DriverPoint Telematics program is that our customer's data will be fully integrated with Donlen's fleet information management system, FleetWeb, and keep us moving towards a true predictive and prescriptive solution for fleets."
More than 2,100 nominations from organizations of all sizes and in virtually every industry were evaluated in this year's competition, an increase of 11% over 2015. Finalists were determined by the average scores of 115 professionals worldwide, acting as preliminary judges. The awards are presented by the Stevie awards, which organizes several of the world's leading business awards shows including the prestigious International Business Awards and American Business awards.
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