Donlen Improves Efficiency With New Purchase Order System

Donlen is excited to announce enhancements to their Maintenance program that will provide customers with new features and benefits geared towards lowering their fleet’s maintenance expenses.

“We have launched a new purchase order system that is electronically integrated with major vendors in the fleet industry,” said Oliver Zerhusen, director of maintenance and accident at Donlen. “This new platform provides us with improved ways to manage maintenance transactions for our customers.”

The electronic integration enhances information accuracy and enables Donlen to process transactions more efficiently. Donlen has quadrupled its service code catalogue to a total of 4,500, introduced a transparent maintenance category structure, and streamlined the interaction with its customers in the repair approval process.

Customers now can access the purchase order system directly, view all details associated with a repair, and make approvals that are sent directly to the vendor; further reducing processing times and vehicle downtime.

The introduction of the new platform is another major step emphasizing Donlen’s focus on being the technology leader in the fleet industry. “We continuously evaluate how we can use today’s technology in order to create value for our customers,” said Zerhusen. “That’s really the main driver for us and the new purchase order system provides exactly that.”

Donlen can now provide instant approval from the system back to the vendor based on carefully established algorithms that screen each incoming purchase order. This is useful for straightforward transactions, such as preventative maintenance services that include oil changes and tire rotations. It keeps Donlen’s maintenance advisor team focused on reviewing more complex transactions with an added level of scrutiny. Through this approach, Donlen further improves the quality of their maintenance offering, in particular with maintenance advisors realizing even higher consultation savings for customers.

For more information about Donlen’s new Purchase Order System, visit http://ift.tt/1XZGyjB

The post Donlen Improves Efficiency With New Purchase Order System appeared first on Fleet Management Weekly.

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