Wheels Responsiveness & Quality Approaches Win Big at the 14th Annual Stevie® Awards for Sales

Wheels, Inc.

Wheels, Inc. won three bronze Stevie® Awards in the 14^th annual Stevie Awards for Sales & Customer Service.

In the Best Use of Technology in Customer Service category, Wheels’ evolved approach to responsiveness was recognized. As part of the new approach, a new requestment management tool was provided to customers. Data analysis from thousands of customer request inquiries informed the creation of the newly established estimated completion date metric. Another output of the project is the ability to submit, view and track requests in Wheels’ award-winning client user portal, FleetView.

The responsiveness practices were also recognized with a bronze win in the Best Use of Customer Insight Category.

Read more at Wheels, Inc.

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