Used-truck warranty evolution, coverage improvements, and what to consider when evaluating

Wade Bontrager, CEO of National Truck Protection, came to the now more than four-decade provider of used-truck warranties around the time of NTP's purchase of Premium 2000, a fellow used-warranty provider. The years since have seen a systematic improvement process at the company, which still offers both NTP and Premium 2000 warranty brands but with a close focus on transparent contracts and more customer-beneficial practices that Bontrager lays out in today's edition of the Overdrive Radio podcast.

[Related: Digging into the changing dynamics of used-truck warranties]

We dig in here, too, with Overdrive''s own News Editor Matt Cole on some of the themes unearthed in his three-part feature about the evolution of the used-truck warranty market. That feature wrapped up yesterday with the story at this link: 

We hear a lot more from Bontrager, too. His arrival at NTP in 2018 ushered in a variety of changes in the company’s product offerings that have improved owner-operators’ experience of their used-truck warranties. The changes responded to criticisms that were pretty common among the owner-operator community when it comes to used warranties. Michigan-based small fleet owner Bud Davenport was one among those who dismissed used-truck warranties as not worth the cost.

Overdrive Radio is made possible with the support of Howes. Find out about their diesel additives, lubricants and more via HowesProducts.comYet as you'll hear in the podcast, after he leased a 2016 Cascadia that came with an NTP warranty already on the truck, it proved valuable when he quickly encountered emissions-system issues, an experience echoed by other owner-operators. Since the lease of that Cascadia, small fleet owner-operator Davenport’s been a regular customer of NTP’s with a bevy of purchased used trucks.

In short, the evolution of the used-truck warranty market generally moved toward better service, toward more complete coverage of so-called “progressive damages” and, as you’ll hear in this podcast, easier to understand, transparent contracts. Given the high cost of labor and parts in today’s world, not to mention the high cost of used equipment as well, such warranties have taken on new value for used buyers in other ways, too. Take a listen: 

[Related: Given sky-high repair costs, used-truck warranties more valuable than ever] 

Overdrive Radio · Trucking business

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