Don’t get ‘beat up’ on rates: Strong service to keep the customer happy

This podcast talk with owner-operator Monte Wiederhold focuses in on the direct-customer base Wiederhold notes he’s been fortunate to maintain through the recent "ebb and flow" years of spotty freight and demand in the wider economy, and the emphasis on timely communication and dependability that's helped immensely to keep those customers.
from Overdrive http://ift.tt/2s5gwUS

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