Q. What questions should I ask to get an idea of the level of customer service I will receive from my telematics vendor?

A. Customer service is an important aspect of selecting the right telematics vendor. You should feel that you have a partner on the other end of the phone who is working diligently to help solve any issues you may come across during the life of your contract. Below are just a few of the many questions to consider asking any provider you are thinking of doing business with.

What percentage of calls are answered upon the first ring?
How quickly do they respond to other methods of contact such as email and online chats?
If I have an open support case, how often is the status communicated to me?
Do you provide live training at no cost?
Do you offer an extensive library of training materials (guides and videos) that I can access quickly, easily and at my convenience?
Do you offer a warranty for the life of the contract?
What is your support plan throughout the length of the contract?

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