Q. What questions should I ask when evaluating technology solutions?

A. If you are assessing these solutions your key considerations should be:

Ease of use – Can I access information easily and in real time?
Custom reporting – Can I easily create reports that provide valuable insight into my operations?
Customer support – The technology is only as good as the service behind it. If you or your drivers run into a problem or need additional customization, will that FMC pick up the phone on the first ring and will the person on the other end be someone who knows you and your operations?

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