While Uber’s problems such as workplace sexual harassment, drivers with criminal records and other past infractions are serious, the convenience factor may not make customers upset enough to delete the app.
In the recent data breach, hackers got only rider names, email addresses and telephone numbers. For about 600,000 drivers in the U.S., hackers got driver’s license numbers, and the company has offered them free credit monitoring services.
“We have a short memory as consumers,” Marlene Towns, a professor at Georgetown University’s business school said. “We tend to be if not forgiving, forgetful.”
Read more of the original article at The Detroit News.
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