Beating back too many brokers’ wrongheaded mentality: ‘Keep the shipper happy no matter the effect on the carrier’

Is a shipper's business important enough to disregard the basic facts of a cargo claim to please a big company that wants to hold onto its money at the expense of the truth? Maybe now is the time, if not for regulation, for a new look at your contracts with brokers with a red pen handy for some of the fine print.
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